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SAP Customer Experience

Designing the perfect customer experience

Optimizing the customer journey

SAP Customer Experience is a suite of solutions that help companies optimize their customer relationships. It includes various modules such as SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, and SAP Service Cloud, which together enable a holistic view of customers and deliver personalized, consistent experiences.

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SAP Sales Cloud

SAP Sales Cloud is the basis for optimal sales processes. Fast quotation and contract support for sales staff increases sales through better purchasing experiences. The SAP solution enables personalized customer interactions and real-time access to important sales data. It also improves collaboration within the sales team and makes it easier to manage the entire sales process, from lead generation to closing.

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KPIs in real time

Analyses of the most important key figures are always up to date.

360° panoramic view

Holistic insights into customer interactions and preferences.

AI-optimized

Increase sales through machine learning and AI recommendations.

SAP Service Cloud

The SAP Service Cloud is the intelligent cloud solution for future-oriented customer service management. It offers a consistent service experience across all channels and the entire customer journey. Self-service is one of the success factors for the future. The customer and their positive moment in individual customer service are at the center of the process landscape. The Service Cloud also enables the collection and evaluation of customer feedback and thus direct feedback.

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AI-Chatbots

Self-service options through the use of artificial intelligence

Fast ticket completion

Precise processing thanks to powerful case management workflows

Networked company

Integration with SAP S/4HANA and other systems possible

SAP Emarsys Customer Engagement

The SAP Emarsys Customer Engagement Platform strengthens customer loyalty and retention with personalized, real-time interactions. Customers are targeted through their preferred channels, resulting in faster time to value and measurable results. In addition, trusted data is used to conduct successful marketing, strengthening customer trust to build a long-term relationship.

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Omnichannel interactions

Easily set up and manage cross-channel campaigns.

Measuring success

Tailor-made reports that demonstrate the success of the measures.

Personalization

AI-powered insights help deliver relevant content.

Our cases

All-rounder for HANSA-FLEX

We have created an all-rounder solution for HANSA-FLEX that can organize the management of hydraulic components in machines and systems flexibly and across locations.

Hansa Flex migrates to SAP Commerce Cloud

With the support of our SAP experts, HANSA-FLEX migrated instances to the SAP Commerce Cloud.

Digital transformation for Remmers

Success through teamwork: In cooperation with the Bremen-based digital agency Octagen, neusta software development ensured the digital transformation of Remmers Gruppe AG.

Digitalization of sales processes at Gebr. Heinemann

We relied on the SAP Commerce Cloud at Gebr. Heinemann to sustainably optimize sales activities.

SAP Business Technology Platform for HANSA-FLEX

We successfully integrated an SAP Business Technology Platform (BTPI) for HANSA-Flex.

International B2C e-commerce platform for Hengst

Our experts for SAP have successfully implemented an international B2B e-commerce platform for Hengst Filtration, a leading global provider of filtration solutions.

Credit card payment for HANSA-FLEX online store

We have added a credit card payment option to the HANSA-FLEX online store by seamlessly integrating the SAP Commerce and Unzer systems.

Your questions – our answers

How can SAP Customer Experience (CX) improve my customer loyalty?
SAP CX helps improve customer engagement by enabling personalized and relevant interactions across all channels. By leveraging real-time data and AI-powered insights, companies can better understand and respond to their customers' needs and preferences, leading to stronger customer loyalty.

What are the benefits of integrating SAP CX into existing systems?
Integrating SAP CX into existing systems offers numerous benefits, including a single source of truth for all customer data, improved process efficiency, and seamless collaboration across departments. This results in a more consistent and personalized customer experience that increases customer satisfaction and loyalty.

How does SAP CX help personalize customer interactions?
SAP CX uses real-time data and advanced analytics tools to gain deep insights into customer behavior and preferences. Based on these insights, companies can create personalized offers and messages that are tailored precisely to customers' individual needs and desires.

How can SAP CX optimize my sales processes?
SAP CX optimizes sales processes by providing a unified platform for managing customer interactions. By integrating sales, marketing, and service data, sales reps can access comprehensive customer information, resulting in more efficient sales processes and higher close rates.

Your SAP expert

Arrange a consultation now.

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